Man with Van Kew Privacy Policy
This Privacy Policy explains how Man with Van Kew collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Kew customers and service users in the areas in which Man with Van Kew operates, regardless of how you contact or interact with the service.
1. Data Controller
For the purposes of the United Kingdom General Data Protection Regulation and other applicable data protection laws, Man with Van Kew is the data controller in respect of the personal data that it collects and processes about you when you use its services.
2. Personal Data We Collect
Man with Van Kew may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, address, service address, and other contact information you choose to provide when you request a quote or make a booking.
Booking and service information, such as details of the items to be moved, property access information, preferred service dates and times, and any relevant instructions you give in connection with the service.
Communication data, including information contained in email correspondence or other messages you send when you contact Man with Van Kew to request information, make a complaint, or provide feedback.
Billing and payment information, such as records of payments made and payment status. Direct payment card details are handled by external payment processors where applicable, and Man with Van Kew does not generally store full card details.
Technical and usage data, where applicable, such as basic information about how you interact with any website or online form operated by or on behalf of Man with Van Kew, including dates and times of visits and pages accessed, as well as information you submit through any online enquiry form.
3. How We Collect Your Data
Man with Van Kew collects personal data directly from you when you request a quote, make a booking, communicate by phone or in writing, or otherwise interact with the service.
Personal data may also be collected indirectly where someone else makes a booking on your behalf or provides your details as a contact person for a particular job. In such cases, that person is responsible for ensuring that you are aware your details have been shared with Man with Van Kew.
4. Lawful Basis for Processing
Man with Van Kew processes your personal data only when there is a lawful basis to do so. The main lawful bases are:
Contract: Processing is necessary to provide you with quotes, accept and manage your booking, perform the removal or transport service, and handle any related queries or issues.
Legitimate interests: Processing is necessary for the legitimate business interests of Man with Van Kew, provided that these interests are not overridden by your data protection rights. This includes managing and improving services, keeping appropriate records, and protecting the business against fraud and misuse.
Legal obligation: Processing is required to comply with legal and regulatory obligations, including maintaining tax and accounting records and responding to lawful requests from regulatory or law enforcement bodies.
Consent: Where required by law, Man with Van Kew may rely on your consent, for example for certain types of marketing. You may withdraw your consent at any time by contacting Man with Van Kew using the contact details you already have for the service.
5. Purposes of Processing
Man with Van Kew uses your personal data for the following purposes:
To provide removal, transport and related services you request, including arranging bookings, planning jobs, carrying out the work, and communicating with you before, during and after the service.
To issue quotes, invoices and payment reminders, process payments, and maintain internal financial and accounting records.
To respond to your enquiries, feedback, and complaints, and to resolve disputes or issues with a service.
To manage and improve the services offered, including analysing operational efficiency and service quality.
To comply with applicable laws and regulations and to cooperate with lawful requests and investigations by public authorities where required.
6. Data Retention
Man with Van Kew retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements.
In general, customer and booking records are kept for a period that allows Man with Van Kew to respond to any queries, complaints, or legal claims that might arise after the service has been completed, and to comply with applicable tax and accounting retention rules.
Where personal data is no longer required for these purposes, it will be securely deleted, anonymised, or otherwise removed from active records.
7. Data Processors and Third Parties
Man with Van Kew may share your personal data with third party service providers acting as data processors, who perform services on its behalf. These may include:
Payment processing providers who handle card or electronic payments, ensuring that payment transactions are completed securely.
IT and hosting providers who supply infrastructure, booking tools, communication tools, data storage, and security services used to operate the business.
Professional advisers such as accountants, auditors, or legal advisers, where necessary to obtain professional services, protect legal rights, or comply with obligations.
These processors are engaged under contractual terms that require them to process personal data only on the documented instructions of Man with Van Kew and to implement appropriate technical and organisational measures to protect your data.
Man with Van Kew will not sell your personal data to third parties. Personal data will only be disclosed to other third parties where required by law, where necessary to protect legal rights, or where you have requested or expressly agreed to such disclosure.
8. International Data Transfers
Where personal data is transferred outside the United Kingdom or European Economic Area by or on behalf of Man with Van Kew, such transfers will take place only where appropriate safeguards are in place. These may include the use of standard contractual clauses or other mechanisms recognised under data protection law to ensure that your rights are protected.
9. Data Security
Man with Van Kew takes appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage where appropriate, and internal policies designed to ensure that personal data is handled in a secure and confidential manner.
While every effort is made to protect your personal data, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed. However, Man with Van Kew works to continuously review and improve its safeguards.
10. Your Data Protection Rights
As a customer or service user within the areas served by Man with Van Kew, you have a number of rights in relation to your personal data under data protection law. These may include:
The right of access: You can request confirmation of whether Man with Van Kew processes your personal data and obtain a copy of that data, together with information about how it is used.
The right to rectification: You can request that inaccurate or incomplete personal data held about you is corrected or updated.
The right to erasure: In certain circumstances, you can request that your personal data is deleted. This right is not absolute and may be limited where data must be retained for legal or legitimate business reasons.
The right to restriction of processing: You can request that the use of your personal data is restricted in specific situations, for example while a complaint or accuracy query is being investigated.
The right to data portability: In certain cases, you may request that personal data you have provided is transferred to you or to another organisation in a structured, commonly used and machine-readable format.
The right to object: You may object to processing based on legitimate interests, and Man with Van Kew will stop processing your data unless it can demonstrate compelling legitimate grounds or the processing is needed for legal claims.
Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
11. Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have questions about how your personal data is handled, you can contact Man with Van Kew using the contact details you already use for obtaining services or making enquiries. You may be asked to provide information to verify your identity before your request is processed.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. Man with Van Kew would appreciate the opportunity to address your concerns directly before you contact a supervisory authority.
12. Changes to This Privacy Policy
Man with Van Kew may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or the services offered. Any changes will be made available through the usual communication channels or on any website or documentation used by Man with Van Kew. You should review this Privacy Policy periodically to stay informed about how your personal data is being used.
