Man with Van Kew Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Kew provides removal and related services. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person or business requesting or receiving the services.
Services means any removal, man and van, loading, unloading, packing, transportation, delivery, or related services provided by Man with Van Kew.
Goods means the items, belongings, furniture, equipment, or other property that the Client asks Man with Van Kew to move, transport, load, unload, or handle.
Vehicle means any van or other transport used to provide the Services.
Agreement means the contract formed between the Client and Man with Van Kew when a booking is confirmed, including these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
Man with Van Kew provides man and van services for domestic and commercial clients, including but not limited to home moves, office moves, small removals, and collection and delivery of items. The exact scope of the Services for each job will be described in the quotation or booking confirmation.
The Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, removal of doors or windows, or specialist lifting except where expressly agreed in writing in advance.
Man with Van Kew reserves the right to refuse to handle any Goods that are hazardous, illegal, unsafe, excessively heavy, or otherwise unsuitable for transport in the Vehicle.
3. Booking Process
3.1 Quotations
Quotations are based on the information provided by the Client, including addresses, access conditions, distance, volume and nature of Goods, required date and time, and any special requirements. Quotations are estimates only and may be adjusted if the actual work differs from the information supplied.
Quotations are valid for a limited period as communicated at the time of issue and are subject to availability of Vehicles and staff at the time of booking.
3.2 Making a Booking
A booking is made when the Client confirms acceptance of the quotation or service offer and Man with Van Kew confirms the booking date, time, and price. Confirmation may be provided in writing or other recorded form as agreed.
Man with Van Kew may request a deposit or pre-payment to secure the booking. The Agreement is formed when the booking is confirmed and any requested deposit is paid.
3.3 Changes to Bookings
Any changes to the booking, including date, time, addresses, or the volume or nature of Goods, must be requested by the Client as early as possible. Changes are subject to availability and may affect the quoted price. Man with Van Kew reserves the right to refuse requested changes that cannot be reasonably accommodated.
4. Client Responsibilities
The Client is responsible for:
Providing accurate and complete information at the time of quotation and booking, including details of access, parking, stairs, lifts, and any restrictions.
Ensuring that appropriate parking is available for the Vehicle at both collection and delivery locations, and for obtaining any necessary permits or permissions.
Ensuring that the Goods are properly packed, secured, and prepared for transport, unless packing services have been agreed as part of the Services.
Being present or represented at the collection and delivery locations to provide instructions, grant access, and sign any documentation as required.
Ensuring that all Goods to be moved are ready before the agreed start time and that any items not to be moved are clearly identified.
Complying with all applicable laws and regulations, including waste and recycling rules, where relevant.
5. Payments and Charges
5.1 Rates and Pricing
Services may be charged on an hourly basis, a fixed-price basis, or a combination of both, as specified in the quotation or booking confirmation. Any minimum charge or call-out fee will be stated at the time of booking.
Additional charges may apply for waiting time, extra labour, additional stops, long carries, stairs, or unforeseen access issues where the information provided at booking was incomplete or inaccurate.
5.2 Payment Terms
Payment is due in full on completion of the Services on the day, unless otherwise agreed in writing in advance. For certain bookings, full or partial payment may be required before Services commence.
Accepted methods of payment will be communicated at the time of booking. The Client is responsible for ensuring that sufficient funds or credit are available.
5.3 Late or Non-Payment
If payment is not received when due, Man with Van Kew may charge reasonable interest on the outstanding amount and may suspend or withhold further Services. The Client will be liable for any costs incurred in recovering unpaid sums, including legal and collection costs.
6. Cancellations and Rescheduling
6.1 Client Cancellations
If the Client needs to cancel or reschedule a booking, notice must be given as early as possible. Cancellation fees may apply depending on the notice period.
If the Client cancels with sufficient notice, as communicated at the time of booking, any deposit may be refunded or transferred at the discretion of Man with Van Kew.
For cancellations made at short notice, Man with Van Kew reserves the right to retain all or part of any deposit and to charge a cancellation fee, up to a reasonable proportion of the agreed price.
6.2 Man with Van Kew Cancellations
Man with Van Kew aims to honour all confirmed bookings. In exceptional circumstances, such as Vehicle breakdown, staff illness, extreme weather, or other events beyond reasonable control, Man with Van Kew may need to cancel or reschedule. In this case, the Client will be offered an alternative time or, if that is not acceptable, a refund of any pre-paid amount for Services not provided.
Man with Van Kew will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling, beyond the refund of any pre-payment received for the affected booking.
7. Access, Parking, and Delays
The Client must ensure that there is suitable access and parking for the Vehicle at all relevant locations. Where parking restrictions apply, the Client must arrange permits or provide accurate information so that these can be arranged in advance if possible.
If the Vehicle receives a parking ticket or fine due to inadequate or incorrect information provided by the Client, or due to the Client not securing necessary permissions, the Client may be responsible for reimbursing these charges.
Delays caused by incorrect addresses, poor access, waiting for keys, or the Client not being ready at the agreed time may incur additional charges at the applicable hourly rate.
8. Goods and Excluded Items
The Client must not request Man with Van Kew to move or transport any Goods that are hazardous, explosive, corrosive, illegal, perishable in a way that requires specialist conditions, or otherwise unsuitable for general removal Vehicles.
Unless expressly agreed in writing, the following items are excluded from the Services and liability: jewellery, watches, precious metals, stones, cash, financial documents, important documents, data, antiques, fine art, high-value electronics, and irreplaceable items.
If any such excluded items are included in the Goods without prior written agreement, they are moved entirely at the Client's risk and Man with Van Kew accepts no liability for loss or damage to them.
9. Waste, Disposal, and Environmental Regulations
Man with Van Kew provides removal and transport services and is not a general waste carrier unless expressly agreed as part of a specific service that complies with applicable waste regulations.
The Client must not request the disposal or transport of hazardous waste, controlled substances, or items that require special licensing or treatment unless this has been explicitly agreed in advance and all regulatory requirements are satisfied.
Where Man with Van Kew agrees to remove unwanted items, these will be handled in accordance with applicable waste and recycling laws and regulations. Additional charges may apply for disposal, recycling, or transfer to authorised sites. The Client is responsible for any costs, fines, or penalties arising from undeclared or improperly described waste.
10. Liability for Loss or Damage
10.1 Duty of Care
Man with Van Kew will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Client acknowledges that some risk of minor damage, such as scuffs or scratches, is inherent in moving furniture and items, particularly where access is narrow or difficult.
10.2 Limits of Liability
Liability for loss of or damage to Goods is limited to a reasonable value per item or per consignment, as communicated by Man with Van Kew, unless a higher value is explicitly agreed in writing and any applicable additional charge is paid.
Man with Van Kew is not liable for:
Loss or damage arising from the Client's failure to pack Goods properly, unless packing services were provided.
Loss or damage to fragile items that were not appropriately protected.
Loss or damage to Goods with pre-existing defects, wear, or instability.
Loss or damage caused by the Client or third parties who are not under the control of Man with Van Kew.
Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
10.3 Client Inspection and Claims
The Client should inspect the Goods and premises on completion of the Services. Any visible damage or issues should be reported to Man with Van Kew as soon as reasonably possible.
Any claim for loss or damage must be made within a reasonable time frame after the Services, providing full details of the items affected, the nature of the loss or damage, and supporting evidence where available.
11. Insurance
Man with Van Kew maintains appropriate insurance cover relating to its operations as required by law and industry standards. Details of cover, limitations, and exclusions may be provided on request. The Client is encouraged to arrange additional insurance if the value of the Goods exceeds the standard limits or if enhanced protection is desired.
12. Force Majeure
Man with Van Kew is not liable for any delay, failure, or inability to perform the Services caused by events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, accidents, traffic incidents, road closures, breakdowns, public emergencies, strikes, or acts of third parties.
In such circumstances, Man with Van Kew will use reasonable efforts to complete the Services as soon as practicable, or to reschedule by agreement with the Client.
13. Termination
Man with Van Kew may terminate or suspend the Agreement immediately if the Client breaches these Terms and Conditions, provides false or misleading information, behaves abusively or dangerously towards staff, or engages in illegal or unsafe activities in connection with the Services.
On termination, the Client remains liable for any sums due for Services already performed and for any reasonable costs incurred up to the time of termination.
14. Privacy and Data
Man with Van Kew may collect and use personal information provided by the Client for the purposes of quotations, bookings, delivering Services, managing accounts, and fulfilling legal obligations. Personal data will be handled in accordance with applicable data protection laws and any relevant privacy notices. Information will not be sold to third parties.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement arising from them, are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with the Services or these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remainder, which will continue to be valid and enforceable.
No waiver of any right or remedy by Man with Van Kew shall be effective unless in writing, and failure to exercise or delay in exercising any right or remedy shall not constitute a waiver of it.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and Man with Van Kew in relation to the Services and supersede any prior representations or agreements, whether written or oral.
